Accessories
Features
Available Models
Specifications
User Manual:
CR3000
& CR3001
CR3002
Software
Warranty
Technical Support
Cash
Drawers
- CR3000 Series
Technical Support
Answers to frequently asked questions concerning the CR3000 series
Cash
Drawers can be found in this section. Check
here for additional
support and downloads.
If you need further information, please e-mail your question to
Logic
Controls' Technical Support team at: support@logiccontrols.com
or call us
at 516.248.0400. Phone
support is available Monday thru Friday from 9:00am to 5:30pm
EST. One of our trained technical staff will assist you with
your questions.
software.
the next time. What should I do?
with my POS software, it doesn’t work. I could hear a light clicking sound from
the drawer each time I try to open with the software but it just doesn’t pop
out. What is the problem?
CBM1000 receipt printer with the Ctrl+G command code.
Q. My CR3001 does not open from the SERIAL port through my application software.
A. Exit from your application software. Shell out to the MS-DOS command prompt or restart computer in DOS mode. At the DOS prompt, enter “MODE COMx 96,n,8,1” (excluding the “” marks; x=1 or 2 depending upon which port you are hooked up to). On the next line enter “TYPE CON>COMx”. After that, on the next line hold down Ctrl and hit G. Then, hit Enter. The drawer should open if you haven’t changed any of the default switch settings inside the drawer. If this still does not work, make sure the switches are set to their default settings and that the power supply adapter is working. If you get a “Write fault error to COM port”, close any other software that are set to use the same COM port and then try again (check Autoexec.bat file to see if a LPT printer port is redirected to the COM port).
If this test opened the drawer, go back to your application software and check the port settings for COMx, 9600 baud, no parity, 8 bit data and 1 stop bit, and drawer opening code is Ctrl+G (hex 07). You may need to refer to your software user manual or contact your software supplier for assistance.
Q. The cash drawer sounds like it is trying to open, but it doesn’t open.
A. Make sure the lock is in the vertical position and try again. If it doesn’t open, use the key to open the drawer. Slide out the cash tray and look inside. Check to see if there is anything (coins or bills) blocking the solenoid at the back from moving freely.
Q. What are the control codes for opening a CR3000 printer driven drawer?
A. The control codes depends on model of printer used. Refer to your POs printer manual for the correct command code sequences. Following are examples for some common printers:
a. Citizen IDP3540 / IDP3535 b. Citizen CBM1000 / IDP3210
Star TSP2000 / TSP200 / SP312 Epson TM-U295 / TM-U200 / TM-L60II
Decimal: 07 Decimal: 27 112 48 55 121
Hexadecimal: 07h Hexadecimal: 1Bh 70h 30h 37h 79h
ASCII Char: ^G (“Ctrl+G”) ASCII Char: ^[ (“Ctrl+[“) p 0 7 y
Note: Different POs software uses different methods for entering the codes. Some use 027 or \27 to enter decimal 27, some use 1BH, $1B, or &H1B to enter hexadecimal 1Bh. Some software use comma to separate entries, while some just use a blank space to separate entries. Refer to your POs software manual or call your software vendor tech support for the correct format.
Q. What is the CR3002 Self Powered Cash Drawer?
A. Normally, a cash drawer needs power supplied externally to open the drawer. The power comes from the printer in case of CR3000 and from the AC power adapter in case of CR3001. The CR3002 is Logic Controls’ unique design “Self Powered” cash drawer. There is no external power supply needed and it connects to the DB25 serial port of the computer directly. Power is drawn from the COM port to open up the drawer. It can be opened with any character sent to the serial port and can use any communication protocol with any bit rate from 150 BPS up to 19.2K BPS To use the CR3000, make sure that the application software keeps the ports open all the time and have the handshake signals DTR and RTS enabled.
Q. The CR3002 opens through computer control at first trial but does not open the next time. What should I do?
A. The CR3002 draws power from the COM port. Since the available power from the COM port is very weak, it takes a few seconds for the cash drawer to store up enough energy for kicking out the drawer. Wait for at least 5 seconds before opening the drawer again.
Q. I tested the CR3002 in DOS mode and it works beautifully. However, working with my POs software, it doesn’t work. I could hear a light clicking sound from the drawer each time I try to open with the software but it just doesn’t pop out. What is the problem?
A. Some Windows software keeps the COM port closed all the time and only opens the COM port when trying to send out data. Thus, the CR3002 cannot get the necessary charging power. Make sure that the software keeps the ports open all the time and have the handshake signals DTR and RTS enabled.
Q. What is the CR3000 cash drawer opening code when using Star printers?
A. Star printers use code 7 (Ctrl+G) to open the the cash drawer. However, it is recommended that the drive pulse width should be set to 100ms instead of using the 200ms default value. This can be done by sending following Esc sequence to the printer:
Hex: 1B 07 0A 32
Decimal: 27 7 10 50
Thus, the recommended opening code string would be:
Hex: 1B 07 0A 32 07
Decimal: 27 7 10 50 07
Q. The CR3000 drawer does not open through my Epson TM-U200 or Citizen CBM1000 receipt printer with the Ctrl+G command code.
A. Epson printers and certain Citizen models like CBM1000 do not use Ctrl+G command code for kicking out the drawer. They use a 5 byte Esc sequence as follows:
ASCII: Esc p 0 7 y
Hex: 1B 70 30 37 79
Decimal: 27 112 48 55 121
Enter the above Esc sequence into your POs software cash drawer configuration menu and try again.
Q. What are the default DIP switch settings for CR3001?
A. Take out the cash tray and slide out the drawer. Look inside the drawer. At the back you will see a printed circuit board (PCB). On this PCB, you will see two switch blocks each with eight small switches in a row.
The switch block on the left side should read from left to right: Up Down Down Up Down Down Up Down. This setting sets the baud rate to 9600 baud, no parity, 8 data bits, 1 stop bit, Security Code Only mode. The switch block on the right side should read: Down Down Down, Up Up Up Up Up. This setting sets the security code (cash drawer kick open code) to Ctrl+G (Hex 07).
Q. I lost my drawer key, what can I do?
A. To ensure higher security, Logic Controls does not stock extra keys for each cash drawer. However, we do have some keys. So give us a call. On the back or bottom of your cash drawer is a number (Jxxx). Some of the drawers have the lock number imprinted on the lock itself. This number identifies your key. Provide us with the number to check if we have that particular key. If not, the key lock will have to be replaced. Logic Controls supplies each cash drawer with two keys. Be sure to keep at least one of them in a safe place.
Q. Does the CR3000 series cash drawers come with cables?
A. The CR3000 comes with an interface cable to plug into the kick out connector of your printer. When buying a CR3000, be sure to specify which printer you will be using so that you will receive the correct cable. Different printers use different pin-out arrangements. You will also need to specify the type of connector for connecting to the printer, they could be RJ11, Molex, or BNC connectors.
The CR3001 comes with a serial interface cable to hook up your cash drawer directly to the computer’s serial port. If you are planning to use the cash drawer in a parallel interface configuration, you need to buy a parallel straight through cable since it is not supplied with the cash drawer.
The CR3002 comes with a serial DB25 to DB9 cable to connect your cash drawer to the computer via the COM port.
Q. Can I change the baud rate setting for the cash drawer?
A. Yes, for CR3001, the baud rate is user selectable via DIP switches located inside the cash drawer. The default baud rate setting for CR3001 is 9600 BPS, no parity, 8 data bits, 1 stop bit. The baud rate is selectable from 150 BPS up to 19.2K BPS The data bits are selectable between 7 and 8 bits string.
For CR3002, the drawer is able to work with baud rates from 150 BPS up to 19.2K BPS automatically. No setting is necessary.
Q. Are Logic Controls cash drawers programmable?
A. The cash drawers are “programmable” in two ways. (1) Signal Protocol. (2) Security Code. If your cash drawer is hooked up via the COM port, you have two options. The first option allows you to change the security code to any ONE of the 255 ASCII characters. The second option allows you to have the cash drawer open up with ANY character sent to it.
If your cash drawer is hooked up with parallel interface, you also have the option to change the security code to any ONE of the 255 ASCII characters. Parallel connection does not have option to let ANY character to open the drawer.
The settings are done via dip switches inside the cash drawer.