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Warranties & Policies

60 Day DOA:

DOA Warranty
What is DOA?

Products that customers have determined to be “open box” Dead on Arrival (DOA) or otherwise known as Inoperable Upon First Use (IUFU) and were customers have refused a warranty repair. Products that present hardware symptoms that prevent basic operation, upon first use out of the box.

DOA’s Terms

The DOA 60 day limited warranty periods hereof commence on the date of purchase by the end-user customer. These limited warranty provisions shall apply only to the end-user purchaser (first person or entity that purchased a new product for personal or business use and not for the purpose of distribution or resale). Products returned for DOA warranty service must be accompanied by proof of date of purchase and the model and serial number of the product. If at any time within the first 60 days of use, the product fails, logic controls will replace it with a new product.

During DOA 60 day limited warranty period, to exercise this limited warranty, the purchaser must first contact the place of original purchase, or  logic controls customer service.

logic controls will expedite the shipment of the replacement product via 2 day shipping method*. For return of defective product, the purchaser will be instructed to return or deliver the defective product at logic controls expense.

*This method is only available for US and Canada (excludes Hawaii and Alaska). For Canada, due to customs, delivery time may take longer than 2 days.

Warranty Periods:

All-in-One Terminals

3 years from original date of purchase

  • SB1015
  • SB9095
  • SB8015A
  • SB8010A
  • SB9015T
  • SB9015F
Computers

3 years from original date of purchase

  • LC7100
  • LC8710
  • LC8810
  • LC8100
Kitchen Display System Controllers

3 years from original date of purchase

  • LC6100
  • LC7100
  • LC8710
Customer Displays

3 years from original date of purchase

  • PDX3000
  • LDX9000
  • LTX9000
  • LDX1000
  • LV3000
  • LV4000
Cash Drawers

3 years from original date of purchase

  • CD415
  • CR1000/CR1000S
  • CR3000
  • CD300/CD330S
Keyboard and Bump Bar
  • KB5000 – 3 years from original date of purchase
  • KB1700 – 1 year from original date of purchase
Printers

3 years from original date of purchase

  • LR2000
  • MP4200
Touch Monitors

3 years from original date of purchase

  • LE1015
  • LE1017
  • LE2000
Scanners

3 years from original date of purchase

  • S500U
  • S100U
  • BR800BT
  • BR200BT
  • BR400
  • S302D

Units That Require Maintenance:

Return and Repair Process

To return Logic Controls products for repair during the warranty period or after the expiration of the warranty period, a valid Return Merchandise Authorization (RMA) number from Logic Controls Customer Service Department is required. To obtain an RMA please click here. The RMA number, customer name, and location must be clearly indicated on the outside of the returned package and on the enclosed packing list. Logic Controls cannot be held responsible for any products with packaging returned without an authorized RMA number. The Customer is responsible for packing the returned unit properly and for the cost of shipping the unit to Logic Controls. Additional damage caused in shipping due to poor packaging becomes the responsibility of the customer. Return shipping charges will be paid by Logic Controls on products under warranty via normal ground service for customers in the continental United States. Customers in all other geographies are responsible for return shipping charges from Logic Controls, Florida. The customer is responsible for shipping charges to and from Logic Controls for products out of warranty or deemed not eligible for warranty coverage.

RMA Procedure
  1. Download an RMA shipping label form    (***Please note that this is not a pre-paid shipping label.***)
  2. Please mail RMA label to:
    Logic Controls
    404 Sunport Ln.
    Suite 550
    Orlando, FL 32809
  3. For further assistance:
    Phone: 516-248-0400 Option 2 for Support
    Email: support@logiccontrols.com
    Hours of Operation: 9:00 a.m. to 5:30 p.m. ET, Monday – Friday

Warranty Exceptions:

Items NOT covered under warranty
  • Misused, altered, neglected, abused or carelessly handled products, or products used for any unintended purposes
  • Failure and/or malfunction caused by dirt, dust, grease or other contaminates in the operating environment
  • Non-compliance with Logic Controls published requirements for electrical power
  • Non-compliance with Logic Controls published requirements for installation and operating conditions
  • Non-compliance with Logic Controls published requirements for operating use and maintenance
  • Repair, modification or replacement of parts/components by a non-certified Logic Controls service provider
  • Use of supplies, cables or other parts/components not approved or specified in Logic Controls technical documentation

The Logic Controls warranty is voided if the product case/housing is opened for the following products: customer displays, magnetic stripe readers, programmable keyboards, touch screens and kitchen display systems. In the event that any of the above occur the warranty becomes void and Logic Controls has no obligation to repair or replace the product. Except as expressly described above, the hardware, firmware, drivers and accompanying written materials (including the user’s manuals and installation guides) are provided “as is” without warranty of any kind, including the implied warranties of merchantability and fitness for a particular purpose. In no event shall Logic Controls be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use Logic Controls products, even if Logic Controls has been advised of the possibility of such damages.

Out of Warranty Repair:

Repair Policy

Out of Warranty Repair charges will be applied to products sent to Logic Controls for repair based one the following:

  1. The warranty period has expired.
  2. If damage as determined by Logic Controls is the result of abuse, wear or damage caused by the other conditions not included in Logic Controls warranty. (Note: Customers will be notified prior to repair of this condition and must confirm via email for Logic Controls to proceed with repair services.)
  3. If product sent for repair are confirmed to be in working conditions byLogic Controls technical support engineers whether under warranty or no longer under warranty (Note: Customer will be notified of such charges before return shipment to customer.)

Inquiries or questions concerning Logic Controls non-warranty repairs service can be submitted via email at support@logiccontrols.com or by calling Logic Controls 516-248-0400 x 2